FAQ - Gift Vouchers
How long are the gift vouchers valid for?
Our vouchers are vaild for nine months from the date of purchase.
My gift voucher is about to expire, what can I do?
If you get in touch with us before the gift voucher expires, we can get a new one - valid for another nine months - issued. There is a £25 fee for this
I thought a flying experience gift voucher was a great idea for a present, but I was wrong!
No problem, we offer a 28-day, no quibble refund. We want happy customers, so we won't even charge any processing fees, postage etc. Money laundering regulations mean we must refund to the credit/debit card used for the purchase.
I ordered today, how soon will I get the gift voucher?
We use 1st Class post to mail our flying experience vouchers. If you order by 3:30pm Mon-Fri, the gift voucher is usually in that day's post. On Saturdays, if you order by 11am, we can catch the 12 noon post. If you are in a hurry, just call 0797 997 1301 and we can email something out too.
What does the gift voucher pack look like?
We have an information booklet, pictured above, with the voucher on the back page. We pop that in a coloured envelope and then post it out in a slightly larger than usual white envelope, hand addressed with a large First Class stamp on it. There's nothing to say who it is from, nothing to give away the surprise!
Whose name is the voucher made out to?
Our gift vouchers are numbered. We don't put a name on them. So they are fully-transferable.
Who are Be Pampered, whose name appears on my bank statement?
Be Pampered is the business that processes the gift voiuchers for us. They check the payments, produce the vouchers and post them. They also pay the instructors once they have flown. Why Be Pampered? Well, it was a name used by Marta for a previous business and it hides the fact that you have bought a Flying Lesson Voucher from anyone else who might see your card or bank statement - a common problem with internet banking!
What's the youngest you can go microlighting?
The youngest we fly is a responsible 12-year-old. You can log the time towards your NPPL (National Private Pilot's Licence) if you are at least 14 years old, fly solo at 16 and get your full licence at 17.
What's the oldest?
We have no upper age limit. In 2015 the oldest person in the UK to get a NPPL (Microlight) was 94! For a gift voucher flight we suggest being "fit to drive" and happy to be sitting with your legs wrapped round the instructor - like riding pillion on a motorbike.